Using 911 Appropriately Regarding Illness

The City of Bowling Green, Bowling Green Fire Division, The Wood County Health Department as well as other local municipalities, fire departments, law enforcement, and EMS agencies are closely monitoring the current situation regarding COVID-19. With this in mind, we would like to remind all residents of when the use of 911 is appropriate.

Generally speaking, people are aware that they should call 911 in an emergency, but they are less aware of the circumstances in which they should not call 911. The result is that many requests to 911 do not involve true emergencies, which overloads the 911 system with non-emergency calls. General cold and flu-like symptoms are typically not circumstances that would require a 911 call and emergency response.

Individuals with concerns or flu-like symptoms should call their health care provider first with questions. The Ohio Department of Health has a COVID-19 hotline 1-833-4ASK-ODH.

By utilizing 911 for only true emergencies such as fires, motor vehicle accidents, life threatening injuries or medical emergencies such as, but not limited to, a heart attack, severe respiratory symptoms or allergic reactions will reduce the potential exposures to first responders, hospital based healthcare workers, and the general public. Bottom line, utilizing the 911 system for only true emergencies is the best practice at this time.